Never fear - the FAQs are here!

Certain sessions will be run on zoom, while others will be live-streamed as a moderated interview to the Website, Facebook Group, or Apps. 

For zoom events, the zoom link will be available in the Course on the website. 

Zoom events (and non-zoom live events) will also be broadcast on the website and facebook as follows: 

1. The London SWF Online website: Log in and scroll down to the WATCH LIVE post and click that. 
2. The LSF Feb 2021 Facebook group: See the live stream on the group page, with the added benefit of live chat via comments on the video stream. You will get a Facebook notification when the live event starts. If you don't get one, refresh the group page and scroll down until you see the post with the live feed.
3. The Kajabi app (on a smartphone): click the Watch Live link. If it's time for a live show and it's still displaying a black screen, refresh the page by pulling downwards.
4. The Yapp app (on a smartphone): click the "365 Cinema" tab at the bottom left corner of the app.

Q - Where is the schedule?

1. On the website HERE and inside the COURSE
2. On the kajabi app as on the site.
3. On the Yapp app under the Schedule tab.

For LondonSWF Feb 2021 passholders, the full festival is available on demand. Access them:

1. On the London SWF Online site: Scroll down until you see recent sessions or keep scrolling for sessions by day. 
2. On the Kajabi app - the same as the website instructions. 

The sessions will be available to view for one year from the start of the festival, aka until February of 2022. There is no limit to the number of times you can rewatch a session.

In most cases, it will be posted to the Most Recent Sessions section of the website by the following day, if not sooner. Please be aware some sessions may not be recorded at the speaker's request, but we aim to notify everyone of this well in advance if a session is known to not be recordable. 

They're under the Downloads section of the festival. 

Troubleshooting live streaming glitches can be tricky. Try these tips:

1. Refresh your browser page. This cures 90% of issues.
2. If you're watching on FB and the video has stopped, it may have been taken offline by FB itself, please try watching via the Website or Kajabi App.
3. Restart your router and device.
4. Try a different browser (most reported success with Chrome), or clear your cookies and browser cache.
5. Increase your wifi signal by getting as close to the router as you can, eliminating obstacles between you and the router (often by placing it in an elevated location), or by connecting your device (such as a laptop) directly to the router via an Ethernet cable.

When you purchased a course or the festival pass, you should've received an email containing your login password for the website. If you don't see the email, please check your Spam or Junk folder.

Please email Support in case there was an error in the email address entered on the pass purchase page.

You are most likely in the system under two different email addresses, one for each purchase. Please contact Support.

Additionally, you may have purchased a ticket to a live zoom workshop such as Bob Schultz's 1-Pager, which does not currently have online resources associated with it as it's a live zoom event. 

Log in to your account and click the round account icon at the upper right corner - Settings - and uncheck the notification boxes. We request that you leave "Please notify me about updates to my products" checked so that you receive important messages about the festival or courses. 

Note: There is a known glitch - you must delete the text in the Current Password and New Password fields in order to update your notification preferences WITHOUT setting a new password. If Current Password is filled in, it will require a new password in addition to the notification settings, so first delete the text inside Current Password. 

Kajabi is the brain behind our website, so the FREE kajabi app is the website information in mobile form.

On your smartphone or tablet, visit the Kajabi App Install Page (Android and iOS)

Once you've installed it, simply enter the same email address that you use to log in to the screenwritersfestival.online site.

Yapp is a 3rd party app that has an easy-to-navigate interface that some people prefer to kajabi.

On your smartphone or tablet, visit https://my.yapp.us/LONDONSWF365 and follow the steps to install the Yapp app. When prompted for an email, use the one you used to purchase your festival pass. If you can't remember which email that was, contact us. If prompted for a code in Yapp, enter LONDONSWF365. 

You need to use the email address that you used to purchase the festival pass. Please contact Support if you have further issues.

Open the Yapp app. Click the 4 bars in the upper left corner and a sidebar will open with your name and < Home at the top. Click < Home. Now click the + in the right corner and enter LONDONSWF365 into the URL text box. Press Next. If prompted for a code, enter LONDONSWF365. That's it!

You need to install LONDONSWF365 to your Yapp, please see "I already have Yapp" above.

In the Zoom Links section of the festival COURSE 

If you are clicking the link and it's not working / not launching, try entering the Meeting ID and Password directly (found beneath the link) into your Zoom app. 

If you're still having trouble, contact us. 

Your device must meet minimum requirements to use zoom. If you can't participate via a smartphone or tablet, you may still be able to watch the session online via the Website or Facebook. 

Click Here or search Facebook for the "LondonSWF365 Online Feb 2021" group and click "+ Join group" and an admin will admit you. Please answer the questions prior to joining to speed up the process. 

1. If your Facebook name does not match the name on your festival pass, please contact us to let us know so we can add you to the group.
2. Please leave ample time to join the group prior to a live session as members must be checked against the festival registry prior to approval.

If your Facebook account name is not the same as your festival pass name, please contact us so we know to add you to the group.

Discord is a social communication app like Slack, it's like Facebook Groups without the ads, it has simple chat channels for text chatting or even Voice Chat channels that you can hang out in and chat to your friends or other delegates. 

Click Here to join our welcome channel. 

Just head to the front page! https://www.screenwritersfestival.online 

If you're taking one of our workshops (such as Bob Schultz's Perfect Pitch or Killer 1-Pager), it will be held live on zoom. You will get the zoom link 2 days prior to the course. If you still haven't received the link and the course is less than two days away, please contact us. 

Please check your Spam or Junk folders. Add our email address as a contact in order to stop the emails from going to spam in the future.

It's also possible you unsubscribed from our mailing list. Please log in to the London SWF Online website - click your icon in the upper right corner - click Settings - and enable the notifications. If you still don't receive emails, contact us.

Please contact Support at [email protected] or Chris Jones the festival founder at [email protected]